Refund policy

GENERAL POLICY
-We accept items for Exchange or Refund within 30 DAYS of the purchase date (limited to one time exchange unless defective).

Paul Parkman Hand Made Shoes and Belt can be returned withing 14 days of receipt. No exchange or refund will be accepted beyond that point due to the nature of "made to order" product.

Optional shipping fees such as Express or Overnight shipping are not refundable.

All Sale Merchandise is FINAL SALE, No Exceptions.

All Masks are FINAL SALE, No Exceptions.

All orders using discount codes can and will be only returned for store credit or exchange. No exceptions.

If you opt for a store credit, we will provide you with a free return label and no restocking fee. If you opt for a refund on your payment method, the return label (USPS) cost will be deducted from the refund and a $10 restocking fee per item will be charged as well.

The item(s) that are returned for an exchange or refund MUST be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached.

Domestic and international returns must be returned to us within 15 business days from the day we have approved your return authorization request. The item(s) must meet the following criteria:

Without showing any signs of damage or wear in any way.
Items must not have been worn, used, altered, ironed, washed, or dry cleaned.
Items returned to us MUST have all the original tags attached (and must not be removed) and include undamaged original packaging. Items must be returned in the conditions in which they were received. Customer is responsible for all shipping costs if seller is not at fault.

NOTE: When trying on clothing, please take special care to ensure you are not wearing any deodorant or cologne that can leave a mark or scent.

In case product are returned with missing tag or seal cut, we will deduct $20 from your credit in case of a refund or store credit.

ALL EXCHANGES AND RETURNS MUST BE AUTHORIZED. Please contact us or call (888) 771-2872

DAMAGED ITEMS:
If you received an item that is damaged or defective, you must notify us within 5 business days otherwise we will not accept the return.

SALE ITEMS:
All items in the Sale / Clearance categories are FINAL SALE. These "Final Sale" categories contain select styles with reduced prices that cannot be returned or exchanged.

GIFT CARDS:
Gift cards sales are final sale and cannot be redeemed for cash, no return accepted.

RETURN PROCEDURE:
We make returns simple! To return your item/order, we simply ask you to provide us with the reason for return, the order number and item description/name using our general contact form (you can find the order number and item name under your account info, order confirmation email, or on your invoice). After the verification of your information, you will receive information to return the package to us.

RETURN A PRODUCT
All returns MUST be authorized! To prevent delays, we ask that you adhere to our return instructions. We recommend to send the items via a traceable shipping method such as UPS, FedEx or DHL.

Disclaimer: We reserve the right to refuse any return or exchange on merchandise that does not meet the above requirements. Unfortunately, we cannot exchange, replace or credit altered merchandise. Please ensure you are completely satisfied with your item before you remove the tag(s).

Effective Jan 6th 2020